ISO 9001: Quality Management System

ISO 9001 is an international standard for quality management systems and is the most widely recognized quality management standard worldwide. Compliance with this standard helps organizations improve their processes, increase customer satisfaction, and enhance operational efficiency. ISO 9001 is critical for quality service delivery across all sectors, including cybersecurity services.

As Istanbul-based BARLAS Cyber Security; we provide ISO 9001 principle-based cybersecurity consulting, information security projects, and management system integration services to organizations operating in Istanbul, Türkiye, and Europe. We ensure sustainable and measurable service quality by combining quality management and cybersecurity processes under the same roof.

What is ISO 9001?

ISO 9001 (Quality Management System - QMS) is an international standard that specifies requirements for establishing, implementing, maintaining, and continuously improving quality management systems. This standard is also known as ISO/IEC 9001:2015 and was published by the International Organization for Standardization (ISO).

ISO 9001 uses a management system approach based on the Plan-Do-Check-Act (PDCA) cycle. This approach enables organizations to systematically manage their quality processes.

ISO 9001 Core Principles

The ISO 9001 standard is based on the following core principles:

• Customer Focus: Organizations should focus on meeting customer needs and increasing customer satisfaction
• Leadership: Top management should provide full support to the quality management system and provide necessary resources
• Engagement of People: Participation and empowerment of all employees in the quality management system
• Process Approach: Systematic definition, management, and improvement of processes
• Improvement: Continuous review and improvement of the quality management system
• Evidence-Based Decision Making: Decision making based on data and information
• Relationship Management: Establishing and managing positive relationships with suppliers and other stakeholders

ISO 9001 Main Components

The ISO 9001 standard consists of the following main sections:

1. Context and Scope

Determination of the organization's internal and external context, identification of interested parties and their needs, and determination of the scope of the quality management system.

2. Liderlik (Leadership)

Top management's determination of quality policy, assignment of roles and responsibilities, and determination of quality objectives.

3. Planlama (Planning)

Assessment of risks and opportunities, determination of quality objectives, and change planning.

4. Destek (Support)

Provision of resources, competence and awareness training, documentation control, and information management.

5. İşlem (Operation)

Operational planning and control, determination of product and service requirements, design and development, control of externally provided processes, production and service provision, and release of products and services.

6. Performans Değerlendirmesi (Performance Evaluation)

Monitoring, measurement, analysis, and evaluation, internal audits, and management review.

7. İyileştirme (Improvement)

Addressing nonconformities and continuous improvement activities.

ISO 9001 Advantages

ISO 9001 compliance provides organizations with significant advantages:

• Increased Process Efficiency: Increase in operational efficiency through systematic management and improvement of processes
• Improved Customer Satisfaction: Increased customer satisfaction through customer-focused approach
• Reduced Operational Costs: Cost savings through process improvements and reduction of error rates
• Competitive Advantage: Reliability and competitive advantage in the market
• Continuous Improvement: Continuous review and improvement of quality processes
• Legal Compliance: Facilitating compliance with legal and regulatory requirements

ISO 9001 Certification Process

The general process for ISO 9001 certification consists of the following steps:

1. Gap Analizi: Evaluation of current status according to ISO 9001 requirements
2. Planlama: Design of quality management system and preparation of implementation plan
3. Uygulama: Implementation of quality policies, procedures, and processes
4. Internal Audit: Verification of the system through internal audit
5. Management Review: Top management reviewing system performance
6. External Audit and Certification: Audit and certification by an independent certification organization

ISO 9001 and Cybersecurity

ISO 9001 is also critical for the quality and systematic delivery of cybersecurity services. For cybersecurity service providers, ISO 9001 compliance provides assurance to customers regarding service quality.

Advantages that ISO 9001 provides to cybersecurity services:

• Standardized Service Processes: Delivery of all cybersecurity services through standardized processes
• Continuous Improvement: Continuous review and improvement of cybersecurity service processes
• Customer Satisfaction: Systematic evaluation and fulfillment of customer needs
• Documentation and Traceability: Documentation and traceability of all service processes
• Risk Yönetimi: Systematic management of risks in service processes

ISO 9001 and ISO 27001 Relationship

ISO 9001 and ISO 27001 provide comprehensive advantages to organizations when used together. ISO 9001 defines requirements for quality management, while ISO 27001 defines requirements for information security management. Both standards use the same management system approach (PDCA cycle) and can be implemented together.

BARLAS ISO 9001 Approach

As BARLAS Cyber Security, our cybersecurity consulting services are based on ISO 9001 principles. Our services include:

• Quality cybersecurity services based on ISO 9001 principles
• Continuous improvement-focused service delivery
• Customer satisfaction-focused approach
• Standardized service processes
• Comprehensive documentation and traceability

We also offer a comprehensive management system approach together with ISO 27001 and ISO 27701 standards.